rq999 Terms and Conditions

1.1 Parties to the Agreement

These Terms form a legal agreement between the organization operating the rq999 platform ("rq999", "we", "us") and any person registered on or using this platform ("you", "user", "member"). This agreement is effective under applicable laws of Bangladesh.

1.2 Changes to the Terms

rq999 reserves the right to amend or update these Terms at any time. For significant changes, we will post a notice on the platform. Continued use of the site after any changes constitutes acceptance of the new terms. The latest version will always be published on this page.

2.1 Age Requirement

To open an account on rq999 and participate in any game or betting activity, you must be at least 21 years of age. This platform provides services only to those aged 21 or above. You must provide your correct date of birth during registration. If any user is found to be below the required age, the account in question will be closed immediately.

2.2 Accuracy of Account Information

During registration, you must provide true, complete and up-to-date information about yourself. Providing false or misleading information may result in your account being suspended or closed, and any pending deposits or winnings may be forfeited. If your details change, update them on the platform promptly.

2.3 Single Account Rule

Each user may create only one account. Opening multiple accounts from the same person, family, home address, device or IP address is strictly prohibited. If multiple accounts are detected, all associated accounts will be closed and any bonuses or winnings will be forfeited.

2.4 Account Security

You are fully responsible for keeping your username and password secure. Do not share your login details with anyone who is not authorized. If you suspect any unauthorized access to your account, notify our support team immediately. You are responsible for all activity carried out from your account.

3.1 Deposit Rules

The minimum deposit amount at rq999 is ৳500 (five hundred taka) for each payment method. We currently accept deposits via bKash, Nagad, Rocket, Upay and bank transfer. All transactions are secured by SSL encryption. Make sure to use the correct amount and correct payment details when depositing.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳500 (five hundred taka). Withdrawal requests are generally processed within 10 to 45 minutes. Identity verification may be required before a withdrawal is approved. Withdrawals can only be made to a payment method registered in your own name.

3.3 Anti-Money Laundering Policy

rq999 takes a strict stance against money laundering and illegal financial activity. We monitor suspicious transactions and reserve the right to notify the relevant authorities in accordance with applicable law. If unusual or suspicious transactions are detected, we reserve the right to investigate and suspend the account.

4.1 Welcome Bonus

New members can receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. A 25x wagering requirement applies to this bonus, meaning you must wager 25 times the total bonus amount before the bonus funds can be withdrawn. The bonus is usable only on eligible games.

4.2 Bonus Abuse

Opening multiple accounts, providing false information, or following any tactical method with the intent of abusing bonus benefits is strictly prohibited. If such activity is detected, the relevant bonus will be cancelled and the account will be closed. We reserve the right to verify eligibility before awarding any bonus.

4.3 Promotional Offers

rq999 provides special promotional offers from time to time. Each offer has its own specific terms and conditions, which are detailed on the relevant promotion page. If the terms of a promotion conflict with the current general terms, the terms of that specific promotion will apply.

5.1 VIP Levels

The rq999 VIP program has three levels. Members can advance to higher levels based on their activity and loyalty:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.5% weekly cashback
• Gold — up to 0.8% weekly cashback

5.2 Cashback Terms

Weekly cashback is credited to the member's account every Monday. Cashback is calculated based on eligible bets placed during the previous week. Applicable wagering requirements must be met before cashback funds can be withdrawn. VIP level changes are updated in real time.

6.1 General Prohibitions

The following activities are strictly prohibited:

• Using the platform for any illegal purpose
• Using fraudulent methods, bots, scripts or automated software
• Attempting unauthorized access to the platform's systems or networks
• Harassing or intimidating other users
• Operating an account using a false identity
• Using funds or accounts belonging to a third party
• Conducting cyber attacks against the platform

6.2 Consequences of Violations

If any of the above prohibitions are violated, rq999 is fully entitled to immediately suspend or close the account in question, forfeit all deposits and winnings, and take legal action if necessary. Such decisions will be considered final.

7.1 Collection of Personal Information

rq999 collects personal information necessary for account registration and service delivery. This includes name, date of birth, email address and payment details. We never sell or transfer your personal information to third parties without your consent. Please read our Privacy Policy page for more details.

7.2 Cookies and Tracking

Our platform uses cookies to improve site performance and personalize the user experience. Continued use of the site is considered acceptance of our cookie policy. You can manage cookies from your browser settings, though this may limit some functionality of the platform.

8.1 Self-Exclusion and Limit Setting

rq999 places the highest importance on responsible gaming. We provide users with the ability to set deposit limits, betting limits and session time limits. If needed, you can exclude yourself temporarily or permanently (self-exclusion). Visit our Responsible Gaming page for more details.

8.2 Protection of Minors

We are firmly committed to ensuring that minors (under 21) cannot participate in any game or betting activity on this platform. If you suspect that a minor is using this platform, please notify our support team immediately.

9.1 Platform Availability

rq999 makes every effort to ensure uninterrupted service, but temporary disruptions may occur due to technical maintenance, server upgrades or unavoidable technical issues. rq999 is not liable for any loss caused by such disruptions. However, the results of valid bets placed during such disruptions will be settled appropriately.

9.2 Third-Party Software

The games displayed on our platform are powered by software from various third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft and JILI. rq999 has limited liability for errors or failures in the software of the relevant game provider. In the event of an issue, we will follow the guidance of the game provider.

9.3 Limits on Damages

Under no circumstances will rq999 be liable for indirect, special, incidental or consequential damages. Our maximum liability is limited to the actual amount of the transaction in question.

10.1 Closure by User

You may request closure of your account at any time by contacting our support team. Before the account is closed, all withdrawable funds in your account will be paid out; however, any bonus-related funds will be forfeited if the wagering requirements for bonuses used have not been met.

10.2 Closure by rq999

rq999 reserves the right to close or suspend an account without notice in the following circumstances:

• Violation of the Terms
• Detection of fraudulent activity
• Operating multiple accounts
• Failure to complete identity verification
• Failure to meet legal or regulatory requirements

11.1 Filing a Complaint

For any dispute or complaint, first try to reach a resolution through our 24/7 live chat support or by emailing [email protected]. Our support team will review the complaint seriously and respond as quickly as possible.

11.2 Resolution Process

If a satisfactory resolution is not reached through our support team, the matter will be referred to our dispute resolution team. Our decision will be considered final and binding in all disputes. For disputes relating to game results, the server logs of the relevant game provider will be considered the final evidence.

12.1 Legal Framework

These Terms will be interpreted and governed in accordance with applicable international laws and regulations. The jurisdiction of the applicable court is recognized for any legal dispute.

12.2 Severability of Terms

If any part of these Terms is found to be unlawful, invalid or unenforceable by a court or competent authority, that part will be removed and the remaining terms will remain fully in effect.

13.1 Support Channels

For any questions, comments or complaints about these Terms or our services, please contact us through the following:

• Live Chat: Support available in Bengali 24 hours a day, 7 days a week
• Email: [email protected]

Our team is always committed to resolving your issues. For more information, visit our FAQ page or About Us page.