rq999 Privacy Policy
Your personal information is of the highest importance to us. This policy describes in detail how rq999 collects, uses, and protects your data.
Introduction and Applicability
rq999 ("we", "our", or "platform") operates a trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, store, and protect your personal information through our website rq999.cam and all associated services.
By using this site or creating an account, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services and contact us at [email protected].
This Policy should be read together with our Terms and Conditions and Responsible Gaming policy. These three documents together form the complete legal framework governing use of the rq999 platform.
- This Policy applies only to individuals who are 18 years of age or older.
- We do not knowingly collect information from minors.
- If this Policy is updated, the revised date will be published on the website.
- Registered users will be notified by email in the event of significant changes.
What Information We Collect
We collect various types of information to operate our services smoothly, keep your account secure, and meet our legal obligations. The categories of information collected are described in detail below:
Identity Information
Your full name, date of birth, national identity card or passport number (where verification is required), gender, and other identity-related information provided at the time of account registration.
Contact Information
Email address, current address, and records of any conversations if you contact us via live chat or email.
Financial Information
Transaction history, deposit and withdrawal amounts and timestamps, and the account numbers used for bKash, Nagad, Rocket, Upay, or bank transfers (not the full number — only the portion needed for verification).
Gaming Activity
Your gaming history, bet amounts, win and loss records, active session durations, and information about the features you use on the platform. This information is used to ensure responsible gaming.
Technical Information
IP address, browser type and version, operating system, device identifier, session duration, and login dates and times. This information is collected for security and technical support purposes.
Cookie and Tracking Information
Information about your browsing behaviour on our site, preferred pages, referral sources, and time spent on the site, collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect only for the purposes listed below. It is never used to sell or transfer to any third party without your consent.
3.1 Account Management and Verification
Your identity and financial information is used to complete the registration process, verify your identity, and carry out the Know Your Customer (KYC) process. This is essential for preventing fraud and complying with anti-money laundering regulations.
3.2 Transaction Processing
Financial information is used to accurately process your deposit and withdrawal requests, maintain transaction records, and resolve any transaction disputes. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳500.
3.3 Customer Support
Our 24/7 Bangla live chat support team may use your contact information and gaming history to resolve your issues. For email support, records of previous conversations are used to assist you more quickly.
3.4 Security and Fraud Prevention
Technical and login information is analysed to identify suspicious activity. This information plays an essential role in detecting multiple account creation, bonus abuse, or other dishonest activity.
3.5 Responsible Gaming
By monitoring your gaming activity, we can identify possible signs of problematic behaviour and provide support where needed. This initiative is taken entirely for your protection.
3.6 Compliance with Legal Obligations
Information may be retained under applicable laws and regulations and provided in response to lawful requests from competent authorities. In such cases we always supply only the minimum information required.
Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit the rq999 site. We use the following types of cookies:
Essential Cookies
These cookies are essential for maintaining your login session, storing security tokens, and ensuring the basic functionality of the site. They cannot be disabled.
Analytical Cookies
These cookies are used to understand which pages are visited most often and how users navigate the site, in order to improve the user experience.
Preference Cookies
These cookies remember your language preference, display settings, and other personalised choices, so that each visit is more convenient for you.
You can control or reject most cookies by changing your browser settings. Please note that disabling essential cookies may cause many features of the site to stop working correctly.
Information Sharing and Disclosure
rq999 does not sell, rent, or commercially transfer your personal information to third parties. Information may be shared in the following limited circumstances:
Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay, bank transfer), gaming software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, NetEnt, and others), and technical infrastructure providers receive only the information necessary to perform their designated services. They are contractually bound to follow our privacy standards.
Legal and Regulatory Authorities
We may be legally required to provide information to the relevant authorities pursuant to a court order, government directive, or lawful investigation. In such cases we always supply only the information requested.
Emergency Security Situations
In cases of fraud, money laundering, or other serious illegal activity, information may be provided to law enforcement agencies. This step is taken to protect the platform and all its users.
Business Transfers
In the event of a sale, merger, or restructuring of any part of the company, user information may form part of the transferred assets. However, the new owner will be bound to comply with this same Privacy Policy.
Data Retention and Security
6.1 Retention Period
We retain your information only for as long as it is necessary. All information is stored while your account is active. Even after an account is closed, financial transaction records and identity verification information are retained for the period required under applicable law.
6.2 Security Measures
rq999 applies industry-standard security measures to protect your information:
- SSL/TLS Encryption — all data transmissions are conducted over encrypted channels.
- Password Hashing — your password is never stored in plain text.
- Two-Factor Authentication (2FA) support.
- Regular security audits and penetration testing.
- Restricted access — only authorised staff can access user information.
- Data backup and recovery plans.
6.3 Response to a Data Breach
If a security breach occurs and affects your information, we will notify you at your registered email address as quickly as possible and provide guidance on the protective steps you should take.
Your Rights and Controls
As a user of rq999, you have the following rights over your personal information:
Right to Access
You can request to know what information we hold about you and receive a copy of it. Send this request to [email protected].
Right to Rectification
If your information is inaccurate or incomplete, you have the right to request a correction. This can be done via your account settings or through support.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information must be retained due to legal obligations.
Right to Restrict Processing
In certain circumstances you have the right to request that the processing of your information be restricted, particularly when the accuracy of the information is in dispute.
Right to Object
You have the right to object to marketing communications or certain types of data processing. To stop receiving promotional emails, contact support at any time.
Right to Data Portability
You have the right to receive the information you have provided in a structured, commonly used format so that it can be used elsewhere if needed.
To exercise any of the above rights or to check the status of your request, contact us at [email protected]. We generally aim to respond to requests within 30 business days.
Protection of Minors
rq999 provides services only to individuals aged 21 or over. Under no circumstances do we knowingly collect, store, or process the personal information of minors.
Age verification is a mandatory step in the registration process. If we become aware that a minor has created an account, we will immediately close that account and delete all associated information.
If you believe that a minor is using our site without your knowledge or consent, please contact us immediately at [email protected].
Policy Changes and Updates
rq999 reserves the right to change or update this Privacy Policy at any time. When any change is made, the following steps will be taken:
- The "Last Updated" date at the top of the page will be changed.
- Registered users will be notified by email of changes that significantly affect their rights or responsibilities.
- Continued use of the site after a change will be taken as acceptance of the updated policy.
- If you do not agree to a change, you may stop using the site and contact us at [email protected].
We recommend that you visit this page regularly and stay familiar with the latest policy.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact us in the following ways:
Direct Support
- Live Chat: Available in Bangla 24 hours a day, 7 days a week.
- Email: [email protected]
- Response Time: Generally within 24-48 hours for email.
For More Information
Read our other policy pages to learn more about your rights and responsibilities:
This Privacy Policy applies to all services on the rq999 platform. For individuals aged 21 and over only. Play responsibly.