🛡️ Protect · Enjoy · Stay Responsible

rq999's commitment to responsible gaming

rq999 believes that gambling is purely a form of entertainment. Our tools and guidelines are here to keep you safe and happy.

Age limit: 21+ only

21+

For those aged 21 years or older only

To participate on the rq999 platform, you must be 21 years of age or older. Registration by minors is strictly prohibited. We follow strict age verification procedures and any suspicious account is closed immediately.

If you see a minor using this site, please notify our support team immediately.

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Keep your family safe

Make sure your children or other family members cannot access this site. Using parental control software is recommended.

Our protective tools

rq999 provides several effective tools to keep your gaming experience safe and controlled.

Deposit Limit

You can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Increasing a limit requires a 72-hour waiting period.

Budget Control

Time-Out Feature

If you want to take a short break, you can set a time-out of 24 hours, 7 days, or 30 days. During this period, your account will be temporarily inactive.

Temporary Break

Self-Exclusion

If you feel gambling is getting out of your control, exclude yourself for 6 months, 1 year, or permanently. This cannot be reversed.

Long-Term Protection

Gaming History Review

View your complete transaction history. Analyse how much time and money you have spent, and make informed decisions.

Transparency

Reality Check Notifications

At set intervals, you will receive a reminder — a brief summary of how long you have been playing and how much you have won or lost.

Awareness

24/7 Support

If you have any questions about responsible gaming or need assistance, our Bengali-speaking live chat support team is always ready.

24/7 Support

Your gaming self-assessment

Ask yourself honestly. If the answer to any of the questions below is "yes", it is time to seek help.

  • Are you spending more money on gaming than your budget allows?
  • Are you placing larger bets to try to recover money you have lost?
  • Are you finding it difficult to stop playing?
  • Have family members or friends expressed concern about your gambling?
  • Is your work, studies, or family responsibilities being affected by gambling?
  • Are you borrowing money or selling assets to fund your gambling?

Think there is a problem? Get help.

The most important step in responsible gambling is acknowledging the problem. You are not alone — our support team can guide you in the right direction.

  • Chat with us on live chat — available 24/7 in Bengali
  • Email us at: [email protected]
  • Activate self-exclusion with complete confidentiality

Responsible gaming means knowing your limits and acting accordingly. rq999 is always by your side.

Simple steps to set your limits

Using the safety tools in your rq999 account is very straightforward.

01

Log in to your account

Access your rq999 account and open the profile menu in the top right corner.

02

Open the "Responsible Gaming" section

Find the "Responsible Gaming" section in your account settings. All protection tools can be found together here.

03

Choose the tool you need

Deposit limit, time-out, or self-exclusion — select the right option based on your needs.

04

Confirm and save

Set your preferred amount or time period and confirm. Lowering a deposit limit takes effect immediately.

Core principles of responsible gaming

Entertainment is the goal

Never think of gambling as a source of income. It is purely a form of entertainment. Only spend money that, if lost, will have no impact on your daily life.

Stay aware

Set a budget before you play and do not go beyond it. Placing larger bets to recover lost money often leads to even greater losses.

Keep a balance

Maintain a balance between gaming time and other important areas of life — family, work, and health. Take regular breaks.

Responsible gaming tips

  • Set a maximum spending limit before you start playing.
  • Avoid playing while drinking or under emotional stress.
  • Decide on a time limit for each session before you begin.
  • Only play with money you can spare, not borrowed money.
  • Take regular breaks and give your body and mind time to rest.
  • Talk openly with family or friends.
  • If you sense a problem, seek help immediately.
  • Have the courage to stop playing when you are no longer enjoying it.

Questions about responsible gaming

Answers to commonly asked questions about responsible gaming are provided here.

Log in to your rq999 account, go to the "Responsible Gaming" section from the profile menu, and select the "Deposit Limit" option. From there, set a daily, weekly, or monthly limit. Lowering a limit takes effect immediately, but increasing it requires a 72-hour waiting period.

After the set period (6 months or 1 year) of self-exclusion ends, you can reactivate your account. However, permanent self-exclusion can never be reversed. Before making this decision, we recommend speaking with our support team.

Yes, your account balance will be fully protected throughout the time-out period. Once the time-out ends, you can log in and make withdrawals as normal.

Some common signs are: spending more than your budget, placing larger bets to try to recover lost money, being unable to stop playing, neglecting family or work, and borrowing money to gamble. If any of these signs appear, contact our support team immediately.

Install parental control software on your device. Never share your rq999 login details with anyone else. Make your children aware of the risks of online gambling. To register at rq999, proof of age 21 or older is required.

Yes, all of rq999's responsible gaming tools — deposit limits, time-out, self-exclusion, and reality checks — are completely free to use. There are no extra charges for using them.

Enjoy safely at rq999

Play responsibly and enjoy our wide game collection. We are here for you whenever you need us.

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